What to expect
Getting started at Bright Lights
You do not need to know which service to choose. Tell us what brings you here, and we can help you get started.
New to Bright Lights
Choose the right first appointment
Get in touch
Contact us or call (647) 542-3433. Share the kind of support you are looking for. Please keep detailed health information and assessment reports out of the website enquiry form.
Arrange your first appointment
For an initial parent consultation, you will meet with a registered psychologist. For academic intervention, the first step is a one-on-one intake with the Academic Intervention Coordinator.
Understand what comes next
Discuss the support that may fit your needs, what it involves and any further appointments. Ask questions about fees, timing and how to prepare.
Client portal help
Already a client or received an invitation?
The clinic may already have your details even if you have not set up a portal login. If you have been in touch with Bright Lights, check with us before creating another account.
Received an invitation?
Start with the portal invitation sent by the clinic and follow its instructions. If the link is missing or no longer works, contact us for help.
Already have a portal login?
Sign in with the email address you used for that account. If you have forgotten your password, use the password-reset option on the sign-in page.
Cannot find what you need?
If an appointment, form or your child’s details are missing, contact the clinic before creating another profile. We can help you check the next step.
Prepare for your appointment
Can I arrange an appointment by phone?
Yes. Call (647) 542-3433 for help with booking or to ask about the right starting point.
What should I prepare?
Ask who should attend and whether the clinician needs any information in advance. If you have school records or a previous assessment, ask how to share them securely.
Will my insurance cover the appointment?
Check with your insurer before booking. Coverage depends on your plan, the service and the provider. Ask the clinic for the details your insurer needs.
What if I need to cancel?
The clinic’s listed policy asks for at least 48 hours’ notice. Missed appointments and late cancellations are charged at the full session fee. Confirm the current terms when booking.
Should I create a separate account for my child?
Contact the clinic before creating another account. Staff can explain the setup for your family and help you use the right invitation or login.
Request an appointment
Contact the clinic to arrange the right first appointment for your family.