Common questions
A little clarity before you begin
Find answers about support, appointments and the client portal. If your question is not here, we can help.
Choosing support
I’m not sure what my child needs. Where do I start?
You do not need to choose a service or use clinical terms. Explore our services or contact the clinic and explain your concern in your own words.
What is the difference between assessment and therapy?
An assessment gathers information to help answer questions about strengths and needs. Therapy provides ongoing support for emotional, social or behavioural concerns. The clinic can help you discuss which next step may fit.
What does academic intervention mean?
It means structured teaching for a specific learning need, such as reading, writing or math. It can also support executive functioning and study skills. Lessons follow a plan, with progress checks to guide what comes next. Learn about academic support.
Can parents get support, too?
Yes. Parent consultations offer a place to discuss concerns about your child and questions about family life. Contact the clinic about the support you are looking for.
What if my child already works with another professional?
Ask how the clinic can work with your school or another provider. The team can explain what information may be useful to share and what consent is needed.
Appointments and fees
How do new families get started?
Contact the clinic or call (647) 542-3433. The first appointment depends on the support you need. Staff can help you arrange the right starting point. See what to expect.
Who is the initial parent consultation with, and what does it cost?
The initial parent consultation is with a registered psychologist. It lasts 1 hour and costs $300.
How does academic intervention begin?
Start with a one-on-one intake with the Academic Intervention Coordinator to discuss your child’s needs, goals and a proposed support plan. Ask the clinic about the intake fee and length. Read the academic intervention FAQs.
Are services covered by insurance?
Coverage depends on your plan, the service and the provider. Ask the clinic for the details your insurer needs, then check coverage before booking.
What if I need to cancel?
The clinic’s listed policy asks for at least 48 hours’ notice. Missed appointments and late cancellations are charged at the full session fee. Confirm the current terms when booking.
Do I need a referral?
Ask the clinic about requirements for the service you need. Check whether your insurance plan requires a referral, too.
Can appointments be virtual?
Ask about virtual parent consultations and the current format and location for the service you need.
Using the client portal
The clinic already has my details. Do I need a new account?
A clinic record and a portal login are not always the same thing. If you have already been in touch, start with your clinic invitation or ask staff for help before creating another account.
I received an invitation. What do I do?
Follow the link and instructions in the invitation from the clinic. If you cannot find it or the link no longer works, contact us for help. Read the portal guide.
I have forgotten my password. Should I register again?
Use the password-reset option on the portal sign-in page for your existing account. If you are unsure which email address you used, contact the clinic before registering again.
I cannot see my child’s details or appointment. What now?
Contact the clinic before creating another profile. Staff can help you check the setup for your family. Please do not share your password.
Taking part
How involved are parents and caregivers?
This depends on the service and the child’s needs. Ask who should attend, how you may take part and what updates to expect.
How many sessions will we need?
This depends on the service and goals. Discuss session length, frequency and when progress will be reviewed with the clinician or educator.
What should I send in an enquiry?
Your contact details and a brief general question are enough to start. Please do not send assessment reports or detailed health information through the website enquiry form. Ask the clinic how to share them securely.