Frequently Asked Questions (FAQ)

How do I know which services are right for me?

If your child or adolescent is experiencing challenges in mental health or academics, our services may be right for you. From individual therapy to personalized academic intervention plans, Bright Lights Psychology Clinic is here to provide the support your child or adolescent needs.

Why choose Bright Lights?

Bright Lights Psychology Clinic takes a unique multi-disciplinary approach to your child’s care. Our team includes both psychologists and teachers, with all services overseen by a registered psychologist. This allows us to create a tailored plan to support your child in the areas they need most.

What if my child already has a therapist, psychologist, or educator?

We encourage collaboration with other professionals. If your child already sees another psychologist, we can establish a secure and confidential data-sharing agreement between both clinics.

Does the clinic have parking?

Yes. Parking is available:

• Green P lot at Christie Station (TTC)

• Street parking on Bloor and Christie

How do I find out whether my insurance covers Bright Lights’ services?

Please contact your insurance provider directly regarding policies and coverage. Our services are registered psychological services, and most extended health insurance plans provide coverage.

How long are the sessions, and how many will we need?

Sessions are typically:

• 30 minutes

• 60 minutes

The length and number of sessions depend on the client’s needs and the recommendations of the academic interventionist or clinician.

How involved are parents or guardians in the sessions?

Parental involvement depends on the case and type of service.

• In Academic Intervention, we recommend parents attend the first session to meet the teacher and review the academic plan.

• Our Clinician or Interventionist will communicate with parents if concerns or changes arise.

What if I change my mind and no longer want to continue?

You may cancel or discontinue sessions at any time. Please provide at least 24 hours’ notice to avoid charges for late cancellations or no-shows.

What are the clinic’s policies for cancelled or late appointments?

• 24 hours’ notice is required for cancellations.

• Missed or late-cancelled sessions are charged at the full session fee.

• An invoice will be sent to the email address on file.